Delivery and Returns - terms and conditions

Delivery Options

UK Standard FREE on orders above £65, £2.62 for orders under £65 2-4 working days. Orders are shipped via Royal Mail.

UK Next Day Delivery (not available on bank holidays or during sale) UK Next Day delivery is £5.95 on all orders. Order by 5pm Mon – Fri

Order by 2pm Saturday excludes Sunday shipping

Orders eligible for next day delivery are dispatched and shipped with Royal Mail. Please note you may need to sign for your order.

European Delivery £5.50 5-12 working days. Most orders are shipped via Royal Mail.

Local import duties may be payable on receipt.

We regret we cannot send next day to, Northern Highlands, Republic of Ireland, Guernsey, Shetland Islands and Isle of Scilly.

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Returns Policy

Returns are FREE from anywhere in the UK (except during sale periods). Simply return your unwanted item within 30 days of receipt (full price), 15 days (for Sale items), unused and in its original condition with your completed online returns form via any of the following ways:

By post

Please contact us for a pre-paid returns envelope, Always ask for proof of posting to ensure a full refund, even if your parcel gets lost.

Returns during Sale

As Above

International Returns

Simply return your unwanted items within 30 days of the invoice date, unused and in its original condition by post to:

The Big Blu Clothing Company, 2 Lauderdale Crescent, Dunbar, East Lothian, Scotland, EH421AN

Please complete the on line returns form.N.B. Cost for international returns is the responsibility of the return sender.

Refunds

Please allow up to 21 days for both UK and International Returns to be processed. Due to health and hygiene reasons we cannot accept clothing that has been worn.

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Delivery and Returns Legal Statement

Please Read Carefully

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our mail address as above or by contacting us directly options in the “contact us “option on the website

Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.

Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, The Big Blu Clothing Company will give you a full refund of the amount paid or an exchange/credit as required.

If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between The Big Blu Clothing Company and you requires that you return the goods to The Big Blu Clothing Company on cancellation. This does not affect your statutory rights.